Skip to main content

​
Basic Setup

By default, FormBnB sends email notifications to your account email when someone submits a form.

​
Custom Recipients

Add custom notification emails in your form settings:
  • Single recipient: team@yourcompany.com
  • Multiple recipients: Add multiple emails to receive notifications

​
Custom Subject

Set a custom email subject with variable interpolation:
Available variables:
  • {{ fieldName }} - Any field from the submission
  • {{ _formName }} - The form name
  • {{ _submissionId }} - Unique submission ID

​
Custom Templates

Create custom email templates using HTML and variables:

​
Template Variables

Spaces inside the braces are optional, so {{ name }} and {{name}} are equivalent. Variable names may contain letters, numbers, and underscores, and must exactly match the submitted field’s HTML name. Template variables support simple value replacement; conditional blocks and loops are not currently supported.

​
Auto-Responder

Send automatic replies to form submitters:
  1. Enable “Auto-Responder” in form settings
  2. Set the from name (e.g., “Your Company”)
  3. Set the subject (e.g., “Thanks for contacting us!”)
  4. Write your message
Submitted field variables and the metadata variables above can be used in both the auto-responder subject and body.

​
Include Submission Data

Enable “Include submission data” to make {{ _submissionSummary }} available in the auto-responder body. It contains the submitted, non-special form fields. Place it where you want that summary to appear:

​
If “Include submission data” is enabled and the body does not contain {{ _submissionSummary }}, the summary is appended automatically.

​
Reply-To

The notification email’s Reply-To is automatically set to the submitter’s email if:
  1. There’s a field named email or Email
  2. Or a field named _replyto
This lets you reply directly to the person who submitted the form.

​
Troubleshooting

​
Not receiving emails?

  1. Check your spam folder
  2. Verify the notification email is correct
  3. Check if the form is active
  4. Ensure you haven’t hit your plan’s submission limit

​
Emails going to spam?

Add noreply@formbnb.com to your contacts or whitelist.